Nissan East London

Our Company bought a brand new NP200 vehicle cash from Nissan East London. The sale was supposed to include a service plan, as normal. The salesperson and our Manager both believe it included said Service Plan. Yesterday we booked the vehicle for its first Service. At approx. 10am our Manager phoned Nissan to find out how the service was progressing. Nobody could help him. Nobody phoned back. Lunch time he phoned again, still no information. After holding and speaking to several persons, he was put through to somebody who told him he had no service plan and they have done nothing, as they need to know who is paying for the service. He then had to trace the transaction and the salesperson, and try to sort that side out. in the man time, Still nobody could tell him whether the vehicle would be serviced. By 3:30pm he phoned again. Nobody would help him, each person passing the call to the next, nobody even bothering to check. Finally I phoned and demanded to peak to the Manager or 2IC. Obviously they were not available. I got hold of a person named Antionette, who took the time and effort to check on the vehicle and give me proper feedback, and confirmation that we can collect the vehicle at 5pm. NISSAN East London needs to improve their Customer Service.