My experience

Written by Graham Samuel Liberty;

Grievance: To Action Ford Roodepoort, who sold a *****ulent vehicle to me! Ford sold a 2017, under the pretense that the demo (used) vehicle was a 2019 model! This is a crime committed against 2 senior citizens!

Taken off, “The Constitution Act 108 of 1996: Preamble second paragraph! Heal the divisions of the past and establish a society based on democratic values, social justice and fundamental human rights; Constitution; Chapter 2,sect 32 of (1)a,b, Access to information 32,1. Access to information and any information held by the State and any information that is held by another person and that is requested to the exercises or protection of any rights Chapter 1,sect 2 This constitution is the supreme law of the Republic: law or conduct inconsistent with it is invalid and the obligations imposed by it must be fulfilled.”

This is Graham Samuel Liberty

Contact: *** E mail: *** Physical Address: 31 Alabaster Street, Ennerdale, ext 10, Johannesburg.

What I'm about to write are grievances to Action Ford Roodepoort. Branch Address: 93 William Nicol street Roodepoort.

Grievance: 1

Start: Registration HF 44 XT GP is a vehicle which was sold to us at R250.000, nearest rounded figure this is an equivalent of 35yrs of hard honest work to pensioners, (Senior Citizens)

Action Ford Roodepoort handed us a Green Ownership Registration, dated 2019 model. On this date also was handed to us on 25/02/2019 minutes after a test drive, ***/1 HF44XT GP. How was this registered within minutes of sale?

Grievance 2:

Not only was this a *****ulent deal, the car shutted. The dealership sold a faulty vehicle off the floor as well. As none of the sale documents has initials on them, pages 1-7 & pages 1-3.. Sad to tell, I signed the document. Which cost R250.000. Pages 1-7 Pages 1-3, When I mentioned the vehicle shutters, there was a malfunction on this gearbox. The dealer Mr Jaques Prinsloo told us, with an additional R7000 they'll repair the gearbox. Then I'll take the vehicle with a warranty of 5yrs. Which will expire 2024 February. My wife was present at the time when this sale took place, the focus shifted away from the deal on the table. The salesman Andre Louw stood at the door, heard the discussion. He didn't tell us to mention the vehicle was faulty (gearbox shutters). Bear in mind we spoke about this faulty gearbox. Then I'll take the vehicle, the supposed 2019 demo model as we requested; no further discussion (advice, information) given to us, and clauses on this sale document. And none of the documents has been initialed! I'm a Ford brand driver. At home I still have a Ford Fiesta RSI 2000 model, 333 300 kms, if not more; my son uses the car to work. At this high mileage the Ford Fiesta lived up to a reputable standard, this gearbox was not opened, still standard.I really wanted to know why and what would make this gearbox give in at 39,000km. No information was given.

Grievance 3:

Three times services were conducted on this vehicle. Three times service instructions were given. A warning brake malfunction, and battery faulty, and repeated telling the service department that the car still shutters, take a look at the gearbox! Needless to say, this vehicle broke down 4 times, so the battery died twice, and was towed away twice. Ones by "Omega M Projects" Invoice No # 0065 contact ***. One's by DAS Roadside Assist *** Contact ***, ***. So 4 claims were allocated to this stucking of a faulty vehicle which could have saved Outsurance thousands of Rands. Within a period of approximately 4 months. This vehicle was giving problems, if only the service department had taken the initiative to look at the 3 problems sooner this would have had a different out come but this service was not important to Ford. It seems there plan to let the gearbox break.

This is Grievance 4: We see OUTsurance also quoted me not for a 2017 vehicle, but 2018 finally 2017 vehicle! Which I furnished wrong information to Outsurance, because of false information, which Action Ford gave on a ownership registration when inspected, was indeed a 2019 vehicle on paper, but was in fact a 2017 Ford ecosport. OUTsurance was paid a premium for a 2018 vehicle for four year period. Earlier 2023 OUTsurance policy document showed definitely 2017 ecosport. DotSure also sent a policy document to confirm vin# of HF44XT GP was 2017. With all this miss informed quality of information, insurance companies underwriter will not honour the policy, and pay the claim. But they honoured the claims. To address this with an ombudsman now would be days even months. So this is how I found out on policy schedule HF44XT GP was a unmistakably 2017 Ford ecosport.

Grievance 5:

The vehicle was sent to Action Ford to have a proper repair or replacement to a faulty gearbox. When I asked whether storage cost would be included? Madre confirmed you don't need to pay storage. Round about 52 days later a email was sent. Storage would be R250 per 24hr was forward the day, by email. I demand a quote, asked Ford customer care to assist, got the written quote R96.000 to repair the gearbox. . Till to date no quote issued in written form makes the demand for conversion to petrol. So this was a Ethanol vehicle which need the conversion to petrol. No fuel station of South Africa sell Ethanol! What a shocker. Then to find out it isn't a new gearbox but a recon. Bruma Ford quote:R226.000. Selby Ford quote R89. 777! telephonic quotation. Was told telephonically Ford had to write off this Ethanol vehicles the cost to repair was to high. But it's OK to let pensioners do the dirty work for them. Shame on you Ford dealership.

Grievance 6: A number of 52 days still have no courtesy vehicle, we do not qualify to have a courtesy vehicle. The vehicle was in for repair, with storage fees. However inconvenience does seem to be a hursh reality. All Ambulance service response time should be 12 minutes, this area response, we looking at 2-10 hrs. This new pandemic place a chronic patient sufferers at high risks too. My wife had covid twice during the first outbreak, she's a chronic patient for over 25yr period.

Conclusion:

And Needless to say the Divergent Conglomerate Ford, a world renowned Ford Brand, need not use lack of integrity to sell a well known Ford brand, shame on Ford dealership. However a nightmare has not changed my mind, I am, the Ford brand enthusiast. This little nightmare I went through should not determine how I feel about Ford driven vehicles. It altered how I think of human integrity!

Let us look at the ecosport titanium. Some things we should do, through listening and learning . Drivers often speak of incidents, where the duty attendant accidently threw diesel into a petrol driven vehicle, dire things on this cars may happen. The designer (engineer) design a motor to use either, petrol, diesel, Ethanol (alcohol) instructions are so clear on a petrol cover with a sticker saying Ethanol, petrol, diesel. Do not mix the fuel… it isn't the vehicle that's of inferior quality it's the condition of the fuel which alter the vehicle conditions. So we back at replacement for the gearbox to solve this quality vehicle dilemma. The cost: the money value of R96.000 today, down the line 3-4 years something happens, so you looking at double the cost, R190,000! Not only do the gearbox need be replaced, but the conversation on the Ethanol to petrol The question is: is it worth a pensioner to replace a broken down vehicle parts after few years with recurring faults on the gearbox or mechanical (motor)? Why are laws made? For Justice, but why didn't anyone in the office speak up for us? When they knew they about to sell a cat in the bag to senior citizens. "Because it never happened to them." All we wanted was reliable transportation, to get to meetings, on time, take my grandchildren to school, get to hospital with my wife incase of an emergency! Through lack of integrity miss informed this cash sale cost us the R250.000 rounded off figure, Its still way too much spending,. I exhausted all evenues including Mr Neale Hill with a good reputation with Ford. If you haven't received my email this is it. How disgusting to rob senior citizens of their life savings, just taken from them! Not even Scorpion legal aid moves Ford Roodepoort, I asked Ford customer care service to assist with the matter, no avail. One sale went wrong, words can not explain this atrocious event thanks to Mr Peet Venter & Mr Jaques Prinsloo. If you plea ignorance to my grievances you deny taking full responsibility as men! This would be a good read to Banks, Insurance Brokers & financial institutions and public!

Demand: as your document, claims & demands states. This is my demand, Action Ford to deposit the sum of; R*** To acc # 002 281 678 GS Liberty Standard Bank

I know you won't honour the demand, like the vehicle which you sold as a 2019 on paper is in fact 2017. I will never deal with Action Ford!

Kind regards Graham Samuel Liberty