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nicholas B

1 reviews | Active since Dec 2017

07 Dec 2020, 19:09

MISREPRESENTATION WILLIAMS HUNT THE GLEN

I found a 2015 Ford Fiesta 1.0 Titanium on Autotrader and was very keen on the vehicle, so I arranged to test drive the car and I submitted an application at Williams Hunt - The Glen. The sales person who I dealt with was Zukile. I received an email on the 7th of December confirming that my finance application was approved and all I needed to do was arrange insurance, before the vehicle could be delivered. I had signed up for an insurance and everything was in order. Later in the day I received a phone call from Zukile, and he told me that I actually haven't been approved, due to the bank saying that vehicle mileage was too high for a first time buyer. This after I received the approval email and I had already signed up for insurance. He then told me that I could take a vehicle with lower mileage but it was a lower trim level and I was obviously disappointed with this as the reason I wanted the car in the first place was because of its features i.e. leather seats, infotainment centre etc. I was also told that I would have to pay the same price for the car even though there is clearly less offered with this version. When I asked for a discount he laughed and told me that we might as well cancel the deal! So I am expected to pay the exact same price but have much less features that I first thought I would have! As a first time buyer my credit score is extremely important, so now because of this dealership's unprofessionalism and mistakes, I have to suffer a higher interest rate. This dealership is taking advantage of the fact that I am a first time buyer and they are trying to **** me by selling a vehicle of lesser value for the same price. In addition, how did they receive different information from the finance company than what I had received? I must now suffer the consequences as my credit score is affected. This is not acceptable.

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Replies (1)
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nicholas B's update08 Dec 2020, 09:02
Reviewer Update
I have received a reply on the 8th of December stating that the vehicle had actually been sold and they are not award of what vehicles are sold and which aren't, so i have been **** to because i was told that the bank declined my application purely because of vehicle milage. I would have been much more understanding if the truth was explained to me but instead he laughed in my face and shouted at me asking me what he should do because he didn't know. if you are looking for a stress free experience when buying a car i highly suggest to NOT go to Williams Hunt the Glen.