Incompetence and useless Customer Service

Took my car in to FORD Krugersdorp on the 15th of January 2020 to get my car key fixed. 9 days later and still havent received my car back due to the incompetence of the staff ordering wrong parts and giving me multiple excuses about their phone lines been down and parts not doing their work correctly. Such incompetence whereby you ask to speak to the dealer manager who never ever returns your calls and doesnt really care about customer service and drops the call on a customer because his not willing to assist in this matter and due to the lack and disrespect for customer service. To all reading this NEVER and I mean NEVER ever take your car to FORD Krugersdorp as they are *********** and dont know what their doing. I managed to get ahold of FORD Customer Relations and the only thing they can assist you with is by logging a complaint to the dealership and they can't do nothing from their end. FORD South Africa has by far the worst customer service and is not only me who's complaining about this. There's many walk-in customer who are experiencing a multitude of complaints due to the lack of customer service and disrespect to the customer whereby employees can just dismiss a customer who's been on the phone all day trying to get ahold of them just to drop the phone call on them. All in all the whole ford service process is USELESS in my regard and I hope this matter can escalate further and action can be taken against such matters whereby parts get delayed by days, dealer managers have no respect for customer service and lack thereof and employees can make such *********** decission makings without notifying the customer or respecting and acknowledging customer service. Poor work ethic from FORD South Africa