AM
ALINAH M

1 reviews | Active since Nov 2023

17 Nov 2023, 14:10

Horror service

I am so very dissapointed in the service I received from this company, I drive Chevrolet cruze and I have been servicing it timeously, I had a problem with the Caras I was relocating from Capetown to Durban just before Worcester the car gave me problems, insurance towed it to Reeds motors at N1 city Capetown as they are credited and all my services were done by them, the manager contacted me and my husband that they cannot find any problem, they requested permission to open and check the engine,we gave a go ahead after some time they said the turbo Isa problems it has to be replaced and it will cost us close to 50k, we went and borrowed money from the bank to cater for this cost, they ordered and repaired according to them,my husband went to pick up the car from them and before he could go out of Capetown the car reacted, lost power and there was codes on it, he returned back to them and they said he must bring it the following day, he waited for the car the whole day and he was told it is now fine, he drove the car but the codes keeps on appearing, he alerted them they say they will dissappear as the car moves, he always expirienced problems on the was but he will stop and let it cool offand begin his journey again, he could not even reacreach Durban when he was in Bethlehem the car totally refused to move, he informed insurance and it was towed to the nearest dealership, he contacted manager from N1 city to tell him about the problem, he insisted that the car must be taken to the accredited dealer to determine the problem and he will further pay for the towing fees and the salvage value of the car, we again towed the car from free state to Durban at the accredited dealer,they checked the car and advised that the problem might be in the engine as they have also checked, this manager refused to pay for the towing fees he promised to pay on his email, he is ducking and diving and giving lots of excuses, nowweare sitting with a broken car of which we paid them 48k in cash and we further spend 10k on the towing fees that herefused to refund, I am so disappointed in this company and the arrogance of this manager is so very out of this world, he does not care about other people or customers, we could have taken our car somewhere else where we were going to be valued and treated with respect, I will continue to get my money even if we go to court about this 58k it's a lot of money and worse part I borrowed from the bank,I will go to all Media platforms to telleveryoneabout my horror story from this company, I want my money.

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