Horrific experience with VW Ballito and VW SA complaints team

on the 4th of April 2024 I had booked my car in for Service which took place on the 5th of April 2024. I reached the dealership at around 6.30am and waited for the business to open like a few customers on that day. Eventually they opened , i had received a ticket number 3. I booked my car in for 30000 KM service to be completed , I had also requested that they check my brakes and the drivers side Window as it seemed faulty. my service advisor allocated to was Fiarz. Fiarz mentioned that my car would be ready for pick up around 10am which I accepted. I had then requested that they leave me at Ballito Junction Mall which is about 2/3 KM away whilst they service my car. It was past 10am when I called another service advisor Khethiwe who then transferred me to Fiarz, I asked him if my car was ready which he responded with "I will call you back just now and update you "he called me back a few minutes later and stated that the car was only going in to the workshop to be worked on , when I asked him why was it going in after then when he told me it would be ready at 10 , his response was "Oh you gave us extra work to be done "mind you I had notified them on what needs to be checked before he gave me a time to fetch the car . I then said that he should not put the blame on the customers when he clearly gave me a timeline and set my expectations, I then cut the call. Fiarz then called me back and started to treathen me, he said of What you said did you swear me ... I said buddy you should never do that to customers , you should never assume things and call your customers and treathen them . We argued for a but as i was frustrated that he called me up to treathen me and the fact that he said oh i can not do anything , I asked him to get someone to fetch me and i will come to the dealership to speak to him He refused to listen to me and said oh come and do what you can , He did not get me a lift , I walked +-2 KM from Ballito Junction mall to the dealership just to address this , i was so frustrated that i had to walk all the way , I called a sales person Kathy and informed her of what happened , i requested for the manager and got Fiars manager Nhlanhla who managed to calm me down , he said that he will manage this with the service advisor , i still had to wait for my car and i was also informed that i must come back to the dealership to get two filers changed cause it was not yet 28500 KM yet . I had logged a complaint with VW SA spoke to Siyamthanda under case number ***. She had made contact with me for these weeks , I had asked for an apology from the Fiarz in writing and for the dealership principle to also apologize as he was nowhere to be seen at the date on incident and also he had not made any attempt to contact me regarding this matter , its almost two weeks and i have not gotten an apoly from the two . VW SA Siyamthanda called me up today and said she will have to close my case and that i should call again and open up another case cause she tried , I mentioned to her that my calls are all recorded and that she can not do that as my issue is not resolved . I have asked her to escalate this to her manager if she cannot get VW Ballito to do their job and call me and resolve my complaint, I then request that my demand now is for the apologies from the dealer principle and Fiarz in writing and I also want compensation for me walking +- 2KM, for the poor experience I had as well. My experience was such a horrible experience in total. to think we buy and support the VW brand however get such poor treatment from all levels, what shocked me was that Siyamthanda from VW SA located in Uitenhage (Kariega) insisted that she close the case and I must call back and open up another case. Shocking. VW needs a serious wake up. I want a call back from the most senior person within the VW business both VW SA and VW Ballito. I do not want Nhlanhla the service manager to call me. I want the dealer principle and VW SA head to call me to discuss my requirements.