HORRIFIC CUSTOMER SERVICE!!

My fiancé and I bought a Ford eco sport on Friday 27/06/2018. We sold the car to ourselves, they didn't even have to impress us with it. Throughout the whole sale which lasted a week, the sales rep (Carl) never even phoned us ONCE to update us on anything about the deal, maybe letting us know how far they are with the deal or to tell us what paperwork they need from us. I had to phone them every single time to get everything sorted and in order to buy the car from them.

When we got pulled over by cops the day after we took delivery of the car, we only then noticed that we took delivery of a car without a newly registered license disk or back board, the licence disk on the car is still the old one from the previous owner.

I have spoken to the sales rep (Carl) requesting these two things that following Monday, where he said he will get it sorted and it should be ready in that week. I then phoned a day or two later to find out how far he got with it, he then told me it should be ready that Friday (13/07/2018) and that he will give me a call at 2pm to confirm. I then haven't heard from him that day.

On 13/07/2018 I spoke to the sales manager (Philip) about the licence disk and back board, where he told me the sales rep 'forgot' to get it sorted, but he did suggest to him that he get it done immediately and that it will be done and ready on Tuesday 17/07/2018 and that he will get the sales rep to personally deliver it to me. (I have the phone call recorded)

Tuesday came and nothing. No one phoned me to tell me it’s not ready or they can't deliver it or anything for that matter. I then received and email 19/07/2018 from the sales rep (Carl) that I can come collect the stuff from them where I then responded that the manager (Philip) said they are going to deliver it to me. (to make up for the inconvenience of me waiting for days now and having to keep asking them for it) which was supposed to have happened that past Tuesday already. Carl then just said he didn't know about the delivery arrangements, the manager did not tell him about it but if it’s okay with me, he will come deliver it to me that following day (20/07/2018). That Friday morning and 8am I sent him a reminder email with the address and contact number should he need to phone for some reason.

Needless to say, it is now 23/07/2018, 4 days short of having the car for a month, and I still do not have a licence disk or a back board or any feedback from the dealership regarding this matter!!!

Do not waste your time with Action Ford Krugersdorp like I've been wasting mine.