Horrible service received and a dent on my car

Good day

I enquired about a used mini one 2019 from Nortcliff BMW and I got a response about it being available on the 20th of January 2020 from Kaden Craayenstein.

I was interested in purchasing it and shortly after I sent through all my documentation to them to begin the process of purchase, which was then sent to the Business Manager Joan Turner.

My finance got approved the next day on the 21st of January. However I could not get the car the because Kaden informed me that the car had been bumped and it’s gone to get fixed on the bumper this was on Friday the 22nd.

On Monday the 25th of Dec I was informed by Kaden that he should get the car back the next day during midday to which I then responded that I will then come fetch it on Wednesday.

On Tuesday I never received any communication about the car, on Wednesday since it was the day of collection I then followed up and was informed that the car is still not ready and it will be ready for collection on Thursday morning.

I asked for a time because the whole week I couldn’t go anywhere because I was expecting to receive the car however they kept postponing and only because I was the one doing the follow up.

Thursday came and I followed up again to which I was told the car is currently in assembly stage and will be picked up within an hour, to which I enquired what time should I then come and they said if I fetch it on Thursday I would have to bring it back on Monday for a roadworthy test.

Since I was going to be back at work on Monday I opted to fetch it Friday when I was assured that everything would be ready by then and we agreed on the pick up time being 09:00 am.

In the morning on Friday He then sent me a message at about 07:45 saying “ Morning Keneilwe

I’ve had to send the MINI back to get polished properly because I wasn’t happy with the quality. I’ll only have it back around 9am. How is your morning, can we push it out until 11?”

To which I responded “ The transport that is bringing me will be dropping me off by 9 I can’t do later than that as said to you we’ve got meetings to also attend to and I’ve been postponing them the whole week”

He then proceeded to call me and tell me that I am being impossible and I quote “I am starting to become annoyed with you because you are being unreasonable, I have gone above and beyond for you I can just cancel this deal and sell it to another customer” I then proceeded to ask him what he meant by that.

I have attached the rest of the phone conversation because soon after he said that I felt I should record the call as I felt he was no longer being professional but emotional and rude.

I am really not happy with how that conversation went as I was made to feel as though they’re doing me a favor and that the car is actually free for me and I am not paying for it.

I went to Northcliff that day to actually hear for myself what was really the problem. We then talked to a guy named Dominic who then came and apologized on behalf of Kaden and also told us that we will get the car but at about 12:00 pm so in the meantime we can go to the mall and he gave us a card to spend.

While waiting for the car I receive a call around 12:00 from Dominic informing me that the car will only be ready at 16:00 pm and again I waited.

At about 16:00 I received a call again from Dominic telling me that the car is still not ready and I’ll have to get it sometime next week I was very frustrated at that point and went to the mall to then buy myself a few items with the card it was about a total of R3000 he then called and told me that “I can’t believe this is the type of people that you are you are ***** and busy spending my money” I then went back to BMW and asked Dominic to give me the banking details so that I can transfer him the money used because I do not want to be referred to as “type or people who are *****” he told me that the card was only meant for food and I said ok since he said it’s his money I would like to then reimburse him the money and he must give me his account number. To date I have not received the account number.

I went to fetch the car on the 2nd of February on the Tuesday when I received a call that it was ready I had previously requested for personalized number plates however I was informed that because of my “shopping spree” it was not approved to which I was shocked because I did request for the baking details to pay them back the money that I was accused of *****ing.

The car had a dent on the drivers side to which I was told that they will come fix it on Thursday or Friday.

Thursday came nothing was said and Friday I then followed up and Kaden told me that the guy will come on Tuesday.

On Monday I receive a call from Kaden informing me that the guy is around the area and he would like to come if I’m available o then sent him my address and nothing happened.

I again had to follow up and was told that the guys van broke down and they will reschedule later that day.

To date I have not received any other communication and I am tired of always having to do a follow up.

I am very frustrated because I didn’t get this car for free however I am being treated like I am being done a favor and that I am not an important client.

I am driving a car with a dent that I didn’t even cause I don’t understand what to do anymore and I am feeling very frustrated with how they have treated me from the onset till now.