HORRIBLE SERVICE BY RAJEEN BATHARAM

I HAVE NEVER HAD SUCH BAD SERVICE BEFORE. I WAS ASSISTED BY RAJEEN BATHARAM, HE WAS VERY WELCOMING WHEN I ARRIVED AND THEN SOMETHING CHANGED DURING THE DAY I GUESS. I HAD ASKED HIM TO ARRANGE THE CAR TO PICK ME AT 4:30 AND HE CALLED ME AT 15:00 TO CONFIRM THE TIME AND SAID HE WILL GET BACK TO ME WHEN THE DRIVER LEAVES THE OFFICE BUT HE DIDN’T, I HAD TO CALL HIM AT HALF 4 TO ASK IF THE DRIVER WAS OUTSIDE COZ THAT SEEMED LIKE THE ONLY REASON HE WOULDN’T HAVE CALLED ME AND SO HE CONFIRMED THAT THE DRIVER WASNT OUTSIDE BUT ON HIS WAY. AND SO I WENT DOWNSTAIRS TO STAND OUTSIDE THE MALL AS THE CAR WAS ALREADY ON ITS WAY BUT THE CAR NEVER ARRIVED. HE FAILED TO CALL ME TO TELL ME THAT THE DRIVER WAS RUNNING LATE, HE FAILED TO TELL ME WHAT CAR I SHOULD EXPECT AS I WENT TO SERVERAL VW CARS THINKING THAT IT WAS THE CAR THAT WAS SUPPORSE TO PICK ME UP AND THAT TIME IT HAD STARTED STORMING AND RAINING AND MIND YOU AM A WOMAN WHOSE JUST STANDING IN FRONT OF THE MALL AND THIS MADE ME FEEL VERY UNSAFE. THE CAR ARRIVE AT 16:55 WITH NO APOLOGY OR ANYTHING FROM RAJEEN. THE DRIVER DROPPED ME AND APOLOGIZE ON HIS BEHALF AND STARTED THAT HE WAS ONLY TOP ABOUT THE PICK UP AT 4:00 WHICH WAS VERY CONFUSING BECAUSE I HAD RECEIVED A CALL AT 15:00 FROM RAJEEN. WHEN I GO THE SHOP HE WAS WITH ANOTHER CLIENT AND WHO ALSO WASN’T PLEASED WITH THE SERVICE THAT HE WAS RECEIVING. I ASKED IF THEY WASN’T ANYONE ELSE WHO COULD ASSIST ME AND HE SAID NO AS MY PAPERWORK WASN’T FINISHED AND THIS WAS CONFUSING BECAUSE WHY WOULD A PERSON CALL YOU AT 15:00 TELL YOU THAT THE CAR IS READY AND WHEN YOU GET THERE ITS NOT. I WAITED FOR ALMOST 10 MINUTE BEFORE HE COULD DO ANYTHING. I LOOKED AROUND AND ASK TO BE DIRECTED TO THE MANAGER’S OFFICE AND I SPOKE TO CLIVE AND HE TRIED TO ASSIST AND SHOWED EMPATHY TOWARDS MY SITUATION AND ASSURED ME THAT HE WILL DEAL WITH THIS AND AFTER THAT I WENT BACK TO REJEEN AND I SIGNED FOR MY CAR AND HE TOOK ME TO THE CAR ONLY TO FIND THAT THE CAR WAS MORE DIRTY THAN IT HAD BEEN WHEN IT ARRIVED. I WOULD NEVER GO BACK TO THAT PLACE BECAUSE CLEARLY SOMEBODY DO NOT KNOW WHAT THEY ARE DOING OR IF THE DO THEY TAKE NO PRIDE IN THEIR JOB AND ALSO LACK CUSTOMER S****S. AND IT AMAZING HOW WHEN YOU SHARE SUCH INFORMATION AND EVERYONE SEEMS TO ASK WHY DID YOU EVEN BOTHER GOING THERE AS THEY ARE NOT COMPETENT TO DEAL WITH CLIENTS.