*****elent Transaction by Action Ford

Salesmen sold my Mother a new Ford Eco sport which were paid for in full November 2019.The arrangement were that Ford will register this vehicle as a 2020 in order to get the deal through. When we received the registration documents my Mother were informed by the officials that she should take the vehicle to a roadworthy test as it was second hand. the invoice were for a New vehicle, but the registration documents shown second hand. Mr Peet Venter, dealer principal were very helpful when I spoke to him at first but then did not take my calls. After 5 days phoning him, he eventually called back with a lot of excuses and got arrogant towards me. He do not want to help me in order to sort this out for an pensioners lady and said he will reimburse my mother for her roadworthy cost or pay her money back on return of this vehicle. Much more were said and he told me on request that he will put everything in writing which I did not receive to date. This kind of customer service is totally unacceptable and I believe that its highly ********** to say the least. Yes ,I do have correspondence of buying a new vehicle and all excuses made by Peet Venter doesn't match up with the facts.