FORD DEALERSHIP SERVICE NOT UP TO STANDARD

I received VERY BAD SERVICE. NO THE SERVICE IS NON EXISTING. My Ford vehicle was booked in for a quality check, a battery replacement and to sort out a knocking noise on the suspension. It took the dealership three days to only replace the battery then I was told to rebook the vehicle because of time constraints. It took me over a month to get a new booking at the Dealership to finish the job. For the second time the vehicle was booked in at the same Dealership by a Service Advisor which completed a full inspection of the vehicle (a complete a damage report) before it was booked in to confirm if there are any bumps or scratches that both parties are aware of or notices /agree on before the Dealership takes full responsibility of the vehicle while on their premises. There after it all went pear shaped - I had to physically go into the Dealership to find out what the progress was on my vehicle - I was not contacted for progress updates on a regular basis. My vehicle was not taken care of as would be expected from Ford. My vehicle was parked in parade so close to another customer car with mirrors touching. How is that taking care of customer's vehicles. My vehicle was damaged while in their care. On collecting my vehicle and seeing the damages, I showed it out to the Service Advisor. He confirmed that the mags were not damaged when the vehicle was booked in. Therefore the vehicle mags were damaged while in their care. The Service Advisor confirmed that I could get a quotation for the repairs of the mags and that it would be passed on to the Service Manager to get approval. When I approached the Dealership with the quote, the Service Manager denied the approval thereof and made me out to be a ****. The Dealer Principal is also not helpful or interested in sorting out the damages on my vehicle's mags. I then phoned Ford South Africa - the lady at the Call Center was also not very friendly or helpful. As a client of a Ford product I'm not getting the attention or service expected from a brand like this.