TM
Tiyani M

1 reviews | Active since Nov 2020

07 Aug 2022, 19:06

Follow up with McDuling Volkswagen about selling me a malfunction T-cross top of the range such a bad service I'm still not being assisted

I wrote a review on how I feel de*****ed by this dealiship, and how I also feel like I'm being failed by VW South Africa as a brand concerning my new top of the range T-cross right, so this is a follow up so after sending the email to the dealer with all the problems he requested me to send, so his respond as the so called manager mind you my car it's not an Uber but a personal car which it's parking most of the time, he says to me I must monitor and have prove logically I don't see how this makes sense at all since most time it's parking because my job requires me to be in the office not in the road, so basically this so called manager is saying they will assist me only if I have prove, I'm being given to white males managers who dismiss me like I'm crazy, I'm not not being taken seriously I feel I'm being discriminated based on race and gender, a black female woman who knows nothing about cars which I have been driving for 1 year 6 months now, VW South Africa have not done anything about this matter, now listen to this after all that I woke up Friday my car was not driven Thursday, now Friday I'm on my way to work the car pops lon the screen and shows engine and states error on start and off system right, meaning more problems are being added on this car they keep piling up and the dealership is claiming that they not finding anything wrong with the car, so I drove straight to the dealership with that error which even when I restarted the car it was not clearing, they told me to write a list of everything wrong again right, now given 3rd manager I feel so undermine and so disrespected at that time lucky this time I took a video, I drooped off the car they took me to work, the arrangement was they take the car and they give me one to use the mean time they finding what's wrong with the car, guess what they cleared that error ****ers and say they not finding anything wrong with the car and they won't keep a car which they not finding wrong meaning they don't want to monitor the car themselves, so I told them I don't want it anymore since I have prove and they can't find anything wrong with it they keep it and give me another car, since according to them the car it's in good shape they keep it, these people are ****** if I was not black they would have dealt with my problem long ago the car should have not even got to 15000 case in the first place should they have took me seriously since last year, they say I must take it to another dealership, so much admin work to check for second opinion but I'm showing you proof of what the car is doing the ones I managed to record, why must my problem be fixed by another dealership while you the one who gave me a problematic car, shouldn't you be the dealership solve the problem, they not taking responsibility and VW South Africa it's also failing me as a client, the car keeps adding more issues it's not even 2 years and you still tell me there's nothing wrong with it while it started with problems less than 6 months having it, I'm so frastrated and disappointed with vw and feel so defeated I don't want the car, the fact of that it's not cz I wanted a new car it's because I had no intention to change the car for the next 6 years since I'm paying so much money for it, I spend about 9000 on this car that's the bank, the insurance and tracker me bit wanting it it's not a benefit it's a loss as I still owe so much to the bank, imagine having to spend so much money for 1 year 6 months and to have to start an installment from the start again when I should have been deducting that I'll be done with paying for the car, there's a reason for one to want a brand new car as a woman I don't want to be fixing hence I rather be paying for a car that it's new won't give me problems, but they not taking responsibility there's no point in keeping a car with so many problems while still new what about my safety and the safety of my kids, what will happen if it just stop and the dealiship and brand it's self it's ignoring me and not taking accountability they don't value their customers or its me they don't care about as I'm a black woman who's clues and fact that they sold me a pipe dream which has become a nightmare I don't want that car anymore they must keep it since they claiming it has no problems let them keep it not me, I'm fed up with them and not safe in that car

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