False Advertising & Bad Service

Ford Eco Sport BOUGHT August 2013 has - 26000km on the clock.I took my car in on the 5th May 2015 for a terrible shudder on the engine and the gears were going in quite hard ( Automatic Gearbox ).I have not had my car back, they were waiting for parts for the gearbox and now they waiting for a tool from Namibia ?I spoke to the dealer principal at action ford Roodepoort who advised me to speak to the dealer principal at the branch I bought my vehicle.Jimmy @ Ford Bedfordview who I am still waiting patiently to get back to me.<br> This is disgusting service received for a new car - which is being advertised to be one of the best and they don't have parts to fix a brand new car (26000km) in my view it is brand new.Spoke to Ford Customer Service was told there was nothing they could do,I have to speak to the branch where my car is.I have to continue paying my monthly instalment ,insurance whilst Ford sources parts from who knows where for a month.My cousin in Cape Town told me he has exactly the same vehicle and the engine blew.he received his car back last week ?He said I should insist for an AA report back to report back to front if and when I get my car back!<br> I want a new car...