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pieter G

1 reviews | Active since Apr 2012

09 Nov 2023, 07:22

Extraordinary poor service at Reeds Bellville

Took my Peugeot 2008 to Reeds Bellville for its first service. Booked the car in at 06h45 in the morning. Reeds is also now the servicing agents for Peugeot. I was asked when I would like the car back and I asked for as early as possible. The service advisor said OK lets put 13h00 but it should be ealier than 13h00. At 14h12 I made the 1st call to find out if the car was ready. Impossible for the reception lady who took the caal to locate Glynis, the sevice advisor. However she said she will asked Glynis to call be back. No call back. I made numerous follow up calls, also asked to speak to the service manager, apparently there are two sevice managers, not getting a call back. Eventually after 15h30 I managed to find out that the car is eady for collection. It must be noted that they also performed a platinum valet for R850. Only when I was driving off in the sunlight I noticed that the windows and side mirrors were smeared, wiping with dirty cloths. When I got back home and got out of the car I noticed the layer of dust on the black roof. So the car must have been finished early and collected dust where they have parked it. So much for paying R850 for valet. Peugeot need to "fix" their service managers.

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