JO
Johan O

1 reviews | Active since Feb 2014

27 May 2015, 07:52

Drive seat

To whom this may concern<br> <br> I received my new Chev Utility in the beginning of March 2015 but ever since I haven't had any chance of enjoying my new bakkie.First, it was the canopy problem which was sorted out after numerous visits and dealing with the canopy company direct. <br> <br> Then, the driver seat gave problems. At first, the seat gave me back and neck problems, because the seat felt to small and the side support pushed me in my back causing the problem. About 2 weeks after receiving my bakkie the seat started squeaking as if it has been used for 20years. Reeds Cape Town decided to replace my seat with another seat from one of their courtesy bakkie that I drove for a day which didn't hurt me or didn't squeak. They've installed the new seat on the 8/05/2015. 2 Weeks later the new seat started squeaking as well. So what type of quality is Chev/General motors sell to the public where a simple things, such as a seat, does not even last longer than 2 weeks before sounding like it has been used for 20 years.<br> <br> I would really like to know what Is Chev/General motors going to do about this as I am really tired now of driving almost every week to the dealership(Reeds Cape Town).

0
Replies (1)
CFAO Mobility (PTY) LTD
CFAO Mobility (PTY) LTD's reply28 May 2015, 15:48
Official
Hello Oosie83,

Dear Mr Oosthuizen

I believe our service department has already made contact with you and have arranged for the vehicle to be booked in this coming Tuesday. Our service team together with the assistance of General Motors will resolve your concerns on the vehicle. We sincerely apologise for the initial concerns with regard to the accessory fitment in terms of a canopy and further more for the two concerns found on the vehicle itself to date with regards to the driver's seat. Please except an apology for the inconvenience and note that as Reeds and General motors we stand behind our brand and will never walk away from our obligations. We will keep you mobile in the interim as before to minimize any further inconvenience.

Regards

The Reeds Team.