Dishonest dealings

I took my car (RAV 4) in for an annual service on 29 Nov 2023. I was there early by 06h20. When at 07h00 the gates were still not opened I went to investigate only to find the palce was deserted, they had moved, and did not bother to inform us their clients of this move. I then drove to the Waterfront, and whn I complaint about this they prodly said I a not th first one to complain about this.

Shortly aftrer leaving my car there I received a message to the effect that my windscreen had stone chip marks that were at depth of 20% and stood the chance of propaging therefore needed repair, at a cost . I did not recall such and even when I callected my car it still did not have such.

They call me at 16h20 which is peak time, to come and collect my car knowing they close at 5pm. They would not collect me and my service agent was gone by the time I got there at 5h10pm.

I was told there were other problems with the car but did not receive email listing those with quotes. I also did not receive the car service record detailing what service was done on the car.