Disgusting service from VJ

<p>Good day</p> <p>I am very disgusted by the service received by your weiss vw branch in stamford hill. My car engine light has come on and I had taken it in to the branch for repairs on the 28/11/16 and decided to do the 105k service on it as well. The car had a misfire as well and loss of power.</p> <p>I was told by the service agent VJ that the parts will be ordered by Friday 02/12/16. When I phoned again on the 08/12/16 to find out the status of the car, all the service agent VJ could say is that the head was stripped and sent to the engineers and we are waiting for a report. So for 2 weeks what was being done? It surely does not take this long to sort out the problem especially since it being a VW repaired at VW.</p> <p>This type of service is unacceptable and disappointing, especially the fact that the service agent has a "don't care" attitude and does not communicate with the customer. I had to personally phone him multiple times. I was even refused a courtesy car, and had to make my own means of transport to work and back. This is ridiculous service, and there is being nothing done to assist me.</p>