DISAPPOINTMENT WITH FORD!

<p><br />I purchased a brand new WildTrak 4x4 from the Eshowe Ford Dealership, knowingly that there wouldn't be any issue’s or inconvenience.</p> <p>I have being having issues from 500km, and informed the dealership immediately.</p> <p>Now by me NOT WANTING THIS VECHILE from about 1000km.</p> <p>It is the Diff or Axle which is sitting out on the right hand side.Which is a manufactoring fault.</p> <p>On the 2 September 2016, I made the statement by e-mail that I do not want this vehicle and asked when will they be able to pick it up or would they prefer for me to drop it off. No response was given to that email.</p> <p><br />Now getting some attendance from Theresa Vika from Ford, which seemed too get their interest.</p> <p>They are now expecting for me now too pay for the Mileage hence they took their time to contact me. Was I expected not to use the vehicle in that time frame?</p> <p><br />Is the Eshowe Ford Branch attempting to make it a win, win situation for them as the customer service from them is non existence, by their response only coming now at 3400km?</p> <p><br />As I have said before, I do want the WildTrak, I have no problem with getting a brand new Wildtrak 4x4 from Ford. I do not want the money back to purchase a different vehicle, if that was what I wanted I would of asked for the money back when I first complained and I would of started to deal with Toyota, as they also have a top of the range 4x4 but took the personal option to deal with Ford, as people whom I know never had any issues with Ford previously.</p> <p> </p> <p>Now Therasa doesnt seem to have an interest in my case,as i am e-mailing and recieving no response. <br /> </p> <p>I now will NEVER advise any person too deal with a ford dealership, as you have to beg for their attention or any service.</p>