Disappointing service from Action Ford Roodepoort

I’m really dissatisfied with the service that I’ve been receiving from Action Ford Roodepoort for the following reasons as set out below:

1. I’ve been asking Charmaine Jacobs since December to give me a quote on upgrading my service plan to a maintenance plan & despite numerous email follow ups and phone calls in trying to reach her, sadly I’ve received no response. Please bear in mind that it is now February so my request is 2 months old.

2. I was battling to get hold of a service consultant to give me advice on a light that had been appearing on my dashboard. I had called a few times and was promised on two separate calls that someone would call me back. Sadly, no one did. Eventually I had to loose my cool to get help and a lady advised me to come through and they would be able to assist me.

3. When I got to the dealership I went to the service department and a gentlemen very politely asked another guy to assist me. He didn’t look impressed with the request and treated me as if I was the **** of the earth. Very unfriendly and his actions clearly showed that he wasn’t impressed that he had to assist.

I’m really disappointed in the service of this dealership especially because I was very impressed with the service I received when I purchased my vehicle there last year through Andre and I had my car serviced on the 4th December and I was very impressed with how things were handled.

Needless to say, I will never be returning to the dealership again & I would encourage you to do the same. They clearly do not value their customers and they are terrible ambassadors for the Ford brand.