Disappointed by VW MCDULING

I am so disappointed and disheartened by the service I have received at VW Mcduling in booysens. My car came in end of June 2019. I have paid for the parts to fix my car. I've been running after them for answers on my gold 6R. I was told 2 weeks ago they waiting on a technician that went on leave. Now this week I am told the technician is on training. My service consultant Laura never updates me on the car. I have to constantly send her messages. She even told me she doesn't know what to say and I must take it up with her manager. If they are failing to fix my car can they please just take it to another dealership. I'm literally begging for my car. I am at my wits end. My life is at a standstill. Can someone at Vw please help me.