Disappointed and unhappy over car service

<p>I bought my Ford Ecosport in January 2014 and I took it service every 20000Km as was required. On 24 October 2016 my husband checked the oil and water only to realise that the oil was extremely black. I could not understand why it was black because as I have said I regularly take it to service as required. We had booked for service at Ford Hatfield for 29 October we decided to take it somewhere else for the service. Those people were shocked when they saw the service book. All the right ticks were there but it was like it didn’t belong to my car.</p> <p> </p> <p>I get calls every time after service to ask me if I am happy with my car and because I had just taken it to service and assume that it has been serviced I always say yes. I am a woman and know very little about cars so obviously I will say YES. Right now I am not happy; I am beyond disappointed and very angry. If this is how you treat your loyal customers then you do not value them at all. I believe that my car was not properly serviced, if it was at all serviced.</p> <p> </p> <p>Please explain to me how it can be that after 3 car services the oil of my car was black? What where you guys doing when I brought it to you for service? Did you even do basic service on it? Is it because I am a woman that you knew I wouldn’t know much of a difference or that I wouldn’t check if it was serviced properly???</p> <p> </p> <p>This level of carelessness could have destroyed my engine. I hope other people who take thier car to any Ford dealership for service will make sure it is properly service. I doubt I will ever bring my car to Ford Hatfield again or any Ford company for that matter for car service.</p>