Dealership Neglegency

Good Day,

My is name Maggie I went to BMW westrand to (Lenah) sales lady to complain about the leaking sunroof on my bmw X3 2018 which I’ve bought it used from her in May 2022. When I get there she was not in interested in my story, instead she convinced me to buy a 2024 X1 because I liked the car I decided to trade in the X3. She told me that they going to order the car for me. 31.05.2024 I collected the X1 and signed documents. Sometimes last year November I was nearly locked up in a road block because the vin number was not corresponding with my ID numbers, I went to Roodepoort traffic department to verify with them and they confirmed that I only have one car on their system of which it’s a Polo Vivo. I told them I just bought a bmw X1 but it was not on their system and the number plate and vin number on my car belonged to someone else. On the 03.12.2024 I’ve send the watsapp to (Lenah) the sales lady at BMW westrand, she requested me to send her vin numbers on the disc and the one inside the windscreen, since then she told me she will come back to me of which she didn’t. This year on the 06.01.2025 I phoned Nedbank (MFC) about the issue and yes the lady confirmed that there’s a problem because on their side the car is registered on someone’s name but with the same surname, she’s going to escalate the problem for investigation and it will take 48hrs of which it has passed nobody is calling me. On the same day I phoned BMW westrand looking for the dealer principal and I was told he’s on leave they can transfer to Greg used car manager. I explained my problem to him and he said he’ll speak to Lenah and come back to me, unfortunately he didn’t do as promised. I am not happy with the dealership because it’s for the second time now not treated well and professionally. I contacted BMW South Africa about this matter and I was told they will take it up with the dealer and also I will get a reference number ***). Last Friday on 10.01.2025 Tomosho from BMW SA gave me a call to discuss what Lenah the bmw sales lady has said to him, the error was a human error and the dealership will fix it with NaTis. I didn’t agree with him because my problem was that I’m going to be a second owner of the car and the car was bought new. Today 14.01.2025 I decided to go to licensing department to check what’s happening with this car(X1). I was told that the car (X1) was registered on my name 14.01.2025. I phoned Greg Ferreira told him what’s licensing it’s saying, He mentioned to me that they from Pretoria licensing department head office and the car X1 was registered to my name. On the 14.01.2025 I wrote an email to the dealer principal but not happy with his response. I am desperate for your help and I can send you all conversations with the dealer principal.

Your speedy response will be highly appreciated

Regards Maggie