Dan

My wife is the primary driver of the car which was serviced on Wednesday. Imagine my surprise when I put my 19 month daughter in the child seat this morning only to discover that the seatbelt which keeps the child seat in place has been unclipped. I noticed that the rear seats had been tilted forward. I asked my wife to which she said that was the way it was after the service. To tilt the rear seats forward one would have to disengage the seat belt holding the babyseat in place as it has a rigid frame. I can assume that since the service technicians have no reason to work on the re****at that it could have happened during cleaning. What concerns me is that while the service could have been done correctly, certainly disengaging a child seat is a serious safety risk. I can say this not only as a father but as an expert having worked 12 years in the automotive quality sector, specifically in the occupant restraint system i.e. manufacture of seatbelts & airbags. I have worked on projects with GM South Africa & Australia in the past & I have first hand knowledge of how seriously they take safety, so I will be interested to see what kind of response I get to this.