Customer made to call over and over to find out about new licence disk from the branch

2nd hand vehicle purchased from Williams hunt the glen Dealt with Sebastian (worst sales person whom i have ever encountered in my life ) Vehicle was purchased in December we are now mid January and still no new licence disk , the best part is we are being **** to as the sales consultant (Sebastian )tells us one story and then the 2IC tells us another story .

I have tried to keep this in house for long enough but enough is enough , i was even promise by the 2ic (name i cant remember )to be called back before close of business yesterday , and yes im still waiting for that follow up call from him .

(this could of all be avoided if the branch can just keep us updated on status, like Sebastian asked for this current week to sort out the natuis and licence disk as he has the natis he only called me on Friday with negative news saying it would take one more week , then the 2ic says they still waiting on the natis?????????????? - TWO VERY CONFLICTING STORY'S TOLD TO A CUSTOMER FROM THE SAME BRANCH(i ask with tears in my eyes how is this possible )

I have dealt with Sebastian , the manager of his , the 2ic , But this is totally ridiculous now irrespective of the xmas season business is business AND MONEY IS MONEY

I truly hope this gets to be read by a regional manager or general manager to see what is happening on ground level and what is happening to customers