Curious case of the missing license disc

Every time I think they can't surprise me anymore they always come with a new better way to top off the last experience. My car went in on Monday 10 May 2021 and came out only on Thursday 13 May 2021 at Williams Hunt Midrand. On Saturday I noticed my license disk were missing. I phoned them on 17 May 2021 to inform them about my situation and they told me that there are absolutely no reason why they would take out the license disc as they have all the details on the computer, which is weird because they never seem to pick the car has a maintenance plan but that is a different story for another day. I gave them the time that I entered the place and when I exited the place and the provided me a very poor quality footage and said that i indeed left with the license, however you can see with the poor quality that it is only the license holder and not the license disk. It should be an easy show me when I entered and when I left and till today there were no further feedback no message to say we still looking or checking nothing and it has been more than 24hours since any communication. If I did not enter with the license disk then this whole thing can be settled. This is the same experience I've been getting for the last 6 years and I only have myself to blame as I'm always the one that has to follow up as if they doing me a favor. I will just make a reprint as it seems they just don't care because driving a car without a license disk does not seem to have any urgency. This seems to be the new norm you wait forever for feedback and when I take my car I always seem to wait 3 days to get it back and they don't even offer courtesy car. It is almost like they just gave up. It is not even just about the disk it is about the lack of interest every time I take my car in. The sales and the service department are like two complete different companies. Some of the sales people know me very well and that is why go there and have been a long time loyal customer of more than 7 years but I'm sorry to say the service team let you down. My advice buy your car there and service it somewhere else.