Complaint Regarding Poor Service and Workmanship

I recently took my Hilux to Orange Toyota for a warranty claim to replace the lower seat cushion. Unfortunately, the experience was far from what I expected.

First, the wrong part was ordered, which I only found out after leaving my car at the dealership for half a day. When the correct part finally arrived and the repair was done, I noticed immediately after collecting my car that all the plastic seat covers were loose and falling off.

When I returned to address the issue, the mechanic was unhelpful and showed no interest in resolving the problem. Upon closer inspection, I realized that the plastic covers had been broken during the repair.

This level of workmanship and service is extremely disappointing and not what I would expect from Toyota. It seems the mechanics at Orange Toyota lack both experience and pride in their work. I hope this feedback encourages them to improve their standards.