Complaint About Faulty Demo Car & Poor Service – VW Benoni

I purchased a demo vehicle from VW Benoni in December 2023, believing it came with a service plan. I declined an additional service plan, assuming the car was still covered. Shortly after purchase, the brakes started squeaking, and despite taking the car back, the issue persisted.

I have since had to pay for services and unexpected repairs. I was raised with concerns about engine and gearbox mounts and a V-belt and bear in mind this car is still new, despite the car having only 30,000 km. Recently, the car broke down due to a disc issue—something that should not happen until around 90,000–120,000 km.

I raised my concerns with the dealership, but they dismissed them. The manager acknowledged an issue but downplayed it, refusing to take responsibility. I feel misled, especially since I was originally interested in another vehicle, which they sold before pushing me to buy this one.

VW Benoni has failed to provide proper support from the start, and I have been forced to cover costs that should have been their responsibility. I seek urgent intervention from VW South Africa to resolve these ongoing issues.

Would appreciate assistance in addressing this matter.

Best regards