Car in for the 4th time, still not ready, no care

Hi Harry,<br> <br> Since I have not been contacted by you as requested from your staff I am contacting you myself through any way I can.<br> <br> I have sent many emails to give a background of my experience with bmw autobahn.<br> <br> It has now been a week since I returned my car back to BMW for a 4th time and I have no update as to progress, what the next step is ect. Not a phone call, a email or an sms!!!<br> <br> I have wasted thousands of Rands on rentals and petrol up and down to your repair centre<br> <br> I previously requested that you contact me about the service I have received thus far, so either you have not found the time or care to get back to me or your staff have not made you aware of the situation. Either option is unacceptable!<br> <br> I am not sure what type of business practices your franchise adheres to but it certainly is not the norm and is definitely not that of BMW South Africa.<br> <br> How are you planning on rectifying the situation?<br> <br> My car has not been fixed properly for over 3 months! and returned 4 times not up to standard<br> <br> Please contact me ASAP