LM
Lubabalo M

1 reviews | Active since Oct 2016

16 Mar 2017, 16:46

Car at GM for 4 day without courtesy car

<p>My car has been with William Hunt Midrand for 4 days now and it's only this Friday they are telling me they will have a courtesy car for me. I have been frastrated the whole week without a car and when i told the service gentleman Joshua he tells me he can't authorise that. Wednesday i went to GM to have a face to face talk with the Joshua and they were still telling me they can't continue working on my car till my immobiliser has been disabled. I tell them, to please disable it and do what they have to. everyday i had to call them to tell ask them what is the latest and everytime they only work on my car after i have made the call. Thursday 16/03/2017 logic would tell you, we have kept the clients car here for a week and without giving him a courtesy car and since i have been kindly asking for one for the past 2 days today i finally get the managers of sales and services involved, between themselves they couldn't source a courtesy car for even after telling them i honelty have emmergency the service manager just tells me he can only give me a car friday afternoon. My urgency calls that i have a car tonight and he tells me tomorrow. </p>

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Replies (1)
LM
Lubabalo M's update17 Mar 2017, 13:41
Reviewer Update

My sales person Alfred managed to organise a courtesy car at 11am this morning compared the afternoon i was told i'll get a car in. I take off my hat to him for his willingness to assist.