Brakes to be replaced

<p>I am from Cape Town on Vacation in Gauteng and booked in my car a week ago to Action Ford for brake replacements and wiper blades to be changed. I took in my vehicle on the 19th of April 2017 and expected my vehicle back on the same day as I told them that I need my car as I am on vacation. They promised that I will have my vehicle back by the end of the day. No one called me from Ford to inform me of the progress of my car. I called them after 4pm and they advised that my car needs to stay over, no one from Ford had the decency to call me. On the 20th I called early morning to ask if I would have my car by the morning the service advisor Marcella advised me that the car is not yet done but my front brakes and wiper blades were replaced and that they are struggling to obtain Authorisation from MFC for my rear brake pads. I then immediately called MFC and they advised that they have tried to get hold of the service adviser for sometime as a claim was registered and the service advisor has not sent them what they have requested. I then contacted the service advisor and she advised that this was sent. I then went to the branch, and the advisor once again informed me that the front brakes was replaced and wipers but not yet the rear brakes. I called MFC in the afternoon and no one has sent through any documents to MFC, whilst the service advisor informed me that work has bveen done on my car. I called the service advisor again and I asked her how far my car is and she told me the afternoon not yet done and I then told her I am coming to pick my car up. When I came to branch, she then informed me that nothing has been done on my car and my car stood at the dealership for 2 days. I find this service very disturbing and unprofessional.</p>