Bad services from benoni citi

Good evening.

Please note that I went to vw benoni branch and I received a rediculous/pathetic service. I bought a polo vivo in 2018. So last year during the hard lock down I had a problem with the door window button. I really do not understand what happened but apparently when I closed the door the button just fell inside on its own.

So I decided to go and look for assistance from the branch in bebobi and I was assisted by tseko. Because he was not sure what my problem was then he ask the other guy who was passing and the guy advised me to go and buy the tools to open the panel my self. He said I must go and buy t20 which was a special tool.

I went to the spare shops but unfortunately I couldn't find the special tool.

Then on Thursday last week I received a call from the warranty department advising that my warranty will expire so they wanted me to extend. So I ask them what does the warranty cover only to find out that the warranty also cover for the window button.

So on Friday I went to the branch in benoni and they said that they are not going to assist me since my car is not up to date with the service which by the time I went to get assisted it was still within the warranty.

I spoke to Mavis and then she reffered me to the lady by the name of Chantel canner. To be honest her body language could tell the she is not willing to assist but she was only looking for loopholes.

I don't know if it's my job to tell or maybe the consultant who gave me the wrong information could have asked me if I have a warranty because that is what Chantel is insisting that I was supposed to ask tseko about the warranty and that is an insult to the client.

So just to wrap up my complaint I want to find out if my window is not going to open for the rest of the lifespan of the car since I could not find the special tool to open the panel. I even ask them that if they cannot help it will be better for them to borrow me the tool since I don't think that what I am asking vw to help me, will happen.

Russel Mushoma ***