Bad service for Martin Toyota Melrose

My wife and I purchased a 2022 Urban Cruiser from your dealership around September 2022. Unfortunately, despite numerous attempts to resolve this issue, we have yet to receive the spare key for our vehicle. This has been a significant inconvenience for us.

We have been in contact with the salesperson, Martin, who has been handling our case. However, his response has been consistently unhelpful and, frankly, quite rude. He has repeatedly assured us that the key would be provided, but to date, we have not received it. This lack of professionalism and honesty has left us deeply dissatisfied with the service we've received.

Given the time that has passed and the difficulties we’ve encountered, we are extremely disappointed in the overall experience at Melrose. We were hoping to have a positive relationship with your dealership, but this unresolved issue has seriously affected our perception.

We would appreciate it if this matter could be escalated to someone who can provide a definitive resolution. We kindly request that the spare key be provided to us immediately, and we expect that this situation will be handled with the urgency and professionalism that should have been present from the start. and they keep giving us false promise that someone will give us a call what a bad service