Bad service at Action Ford Krugersdorp

As a client of Ford, I am very disgusted at the level of poor, downright distasteful service I received from Action Ford Krugersdorp. On the 29/05/2019 I took my Ford Everest in for some repairs. Through out the day I had to be the who constantly calling and requested feedback. I was only told after 17H00 that my car would not be delivered back to since they were not done. No courtesy car offered. I had to question how was I expected to take my kids to school the following morning since my husband was out of town on business. The service consultant had to tell me that they will leave my car & keys with security at the gate, and I can go fetch it. I once again had to question him how the hell did he expect me to get there...? He then brought me a wrong Ford Everest belonging to another client. On their arrival I told them that's not my car, and had to drive back with them to get my car, but the consultant was nice and apologized for the inconvenience.

The following morning (30/05/2019) I had to take the car back for them to complete repairs. Once again they could not complete the repairs but this time arranged a courtesy car. Just when I felt a bit relieved, my bubble was burst with delivery of a filthy courtesy car, with a flat tyre, and petrol gauge on a red reserve. The Ford staff who delivered it could not be bothered, they told me it's not their fault. Having no choice I took the car, drove to the petrol station to put some petrol and pump the tyres, only to find out that the tyre had an actual puncture on it!!! Feeling very irritated at this, I once again called Action Ford Krugersdorp only to be put on hold and cut off three times in a row by a very rude receptionist, who else had the nerve to tell me I'm angry at the wrong person and that I must calm down. I had to remind her that I'm angry at Ford not individuals, and since she works for Ford, she must take accountability and look to assist instead of shifting blame. So I had to pay from my pocket to have the service station patch a punctured tyre and fill fuel in a Ford filthy courtesy car.

As things stand, I doubt the service I will get tomorrow will be any better. Only God knows what gruesome, and despicable service awaits me tomorrow... not to mention, lack of accountability, empathy, and just basic disregard for client satisfaction. Mathapelo ********** 470