BAD SERVICE

a mail was send to service department, and still no reply from them, actual mail copied as per below Hi Taslimah

Please send to relevant people

On 21.12.21 I took a GWM H1 for service at Fourways as per attached letter I asked the service department that morning if possible to collect car at about 3 as I come from Meyerton, they said they would do there best, however latest will be at 4.30 . I was called by service department at 2.10 to say car is done and going to wash bay

I arrived at service department at 4.00 to be told that car is still in wash bay, at sat around waiting till 5.20 when finally car was brought to front, I was given the key to go. I took photos of car before I left and service department called me later that eve to hear why I took photos, I told them because the car was still dirty even after the long wait. To add to this, the car was checked in on a list noting all marks and stuff like fire extinguisher,jack , this wasn’t even re checked, I was just handed a key

There is no after action satisfaction and no service(going extra mile for a customer) I thought coming to Fourways I would get better service than down in the Vaal, was I wrong !!!! you’ll never see me again. You can ask the Isuzu sales man, my boss want to trade in his Ford Wildtrack for the Isuzu SUV , wont be happening there anymore.

For a company asking a rating 9/10 , they are surely missing the mark

to add to this, when I got home I realized my service book was never stamped, make me wonder what else on service was not done correctly