BAD SERVICE !!!

On the 4th of August 2022 we took a car for service at Toyota Carnival mall and Teresa was our service advisor. We reported before they can service that the boot key cannot go in, suprisingly when we got home we noticed that the boot cover inside was torn and no one told us about it, so they decided to tier the boot cover when trying to fix the key issue without even telling us they were going to do that. We expected them to fix not to ruin. What makes it bad is that we went there a few days later to speak to the service manager about it, he just looked at the car and promised to call us back but he didn't. We went back again and spoke to Teresa about it, she promised to call us back, they have both numbers my number and my husbands number but they did not even bother calling back as promised. I must say that, this kind of behavior is very disappointing and totally unacceptable, you don't ruin my car and keep quiet even when I report so many times.