bad service
My car has been at the dealer since the 14/11/2018. They initially suspected that the issues was emanating from the gearbox, which they opened up and found nothing wrong. I was then advised that they have ordered an engine under warranty from Opel and will receive the car after 7 days. I was satisfied with their feedback as they gave me a courtesy car to use.
My concern is today is the 5/12/2018 and I have just received an SMS advising that the courtesy car lease has been extended till 11/12/2018. I have repeatedly been getting such SMS notifications advising the lease period of the courtesy car has been extend the lease, each time the previous due date approached. This would imply that the dealership is asking the car rental company to extend the lease period because they haven’t finished fixing my vehicle. Please advise how long does it take for a new engine to be sourced under warranty and fitted on a vehicle? It’s almost a month later, and I am still waiting for my vehicle to be released. What assurances do I have that I will get the car back with a replacement engine that is in new condition and has not been tampered with? Will I get a new engine with 5 years warranty? The dealership doesn’t have the courtesy to call me and provide me with updates. I initially used to call them to get updates. I am unfortunately busy at work during the day and thus don’t have time to keep chasing up with the dealership. This in my opinion is very poor customer service and doesn’t reflect well on Opel’s brand.
and finally towards the end of december 2018 i got my car back , and they advised me that engine was never changed and they replaced other parts.
today 04/03/2019 i took my car there again as the oil was linking i took my car there again as i cant take it anywhere because i was never giving papers or documents that shows what they did to my car the whole month of december i want to change dealership no longer want to deal with randburg willian hunt