Bad service

<p>dropped off my car for service around 7 o'clock in the morning , the service representative told my car was going to be ready for collection around 16:00 , the driver dropped me off at home and I made arrangements since I knew that the car would be back on time , I've tried to contact the branch bt they keep telling me same story that the driver is on the way I've waited and waited, I even ended up canceling my arrangements because of the on vw toti the driver picked me up at 18:23</p>