BAD SERVICE

<p>I SENT IN MY GOLF 7 R FOR BRAKES,WIPER BLADES AND LIGHT BULB.MY CAR IS ON MAINTENANCE PLAN ,THEN THE SERVICE ADVISOR PHONES TO SAY MY BULBS AND WIPERS ARE CHANGED AND THERES NOTHING WRONG MY BRAKES ,SO I THEN TELL HIM MY CAR DOES NOT WANT TO STOP AND ITS BECOMING AN ISSUE .SO I TELL HIM CHECK WITH HIS TECHNICIAN AGAIN BECAUSE I DONT HAVE TIME TO COME BACK THERE.HE THEN PHONES TO SAY THE BRAKES ARE FINE AND I CAN PICK UP THE VEHICLE.WHEN I GOT THERE HE TELLS ME MY BRAKES ARE FINE AND I SHOULD NOT WORRY I HAVE HIS WORD.SO THE NEXT DAY I PHONE HIM TO GET A CONDITION REPORT AS HE DID NOT GIVE ME ONE.HE REFUSED TO HELP ME AND THIS GOES ON FOR A WEEK ,I THEN CONTACTED THE SERVICE MANAGER WHICH AFTER 2 DAYS OF WAITING SENDS HIS WORKSHOP FOREMAN TO MY HOUSE BECAUSE I REFUSED TO TAKE MY CAR ALL THE WAY BACK FOR THEIR FAULT.HE CAME TO MY HOUSE AND JUST BY LOOKING AT MY CAR HE SAID THE BRAKES ARE VERY BAD.THEY BOOKED IN THE CAR FOR THE NEXT DAY .I DROPPED OF THE VEHICLE AND THEY PHONED ME AT 13;00 TO SAY CAR IS READY THEY CHANGED THE PADS I SPECIFICLY TELL THE LADY I WILL COME FETCH AT 16;30.WHEN I GET THERE THE CAR IS OUTSIDE AND ITS DIRTY AND HASNT BEEN WASHED.I THEN ASK THE LADY WHY HASNT IT BEEN WASHED ,SHE TELLS ME 'DONT ASK ME,I DONT RUN THE WASHBAY'.SO I DID NOT WANT TYO TELL HER SOMETHING I WOULD LATER REGRET.I TOOK THE CAR AND WENT HOME .THE NEXT DAY I EMAILED THE MANAGER AND HE SAYS EVRY VEHICLE MUST GO THROUGH THE WASHBAY .HE APOLOGISED AND THEN SAY I CAN GO TO A CARWASH AND HE WOULD FIT THE BILL.I DONT SEE HOW THAT HELPS ME.I AM A BUSY PERSON SO FOR THEIR ***** UP I MUST NOW GO SIT FOR AN HOUR OR 2 AT A WASH AND DRIVE OVER TO WEISS TO GET BACK MY MONEY .THIS IS PATHETIC SERVICE AND NO ONE SEEMS TO CARE.I WILL NEVER DEAL WITH THEM AGAIN!</p>