Bad Customer service

<p>In October 2011,we purchased a vehicle from VW with a maintenance plan.Before the 5 year maintenance plan expired,we requested to renew.We were told that someone from that department would call us to assist in renewing it.This request was done telephonically and personally when the car was being serviced,the service agent was the one who transferred our request to the responsible person and told us that someone would contact us.We waited a while and then decided to follow up and was told that the maintainance plan is already expired and they can not renew it.This is poor customer service. The responsible person should of called us to discuss our query which occurred whilst the existing plan was still valid.Furthermore they were fully aware that maintainance plan was close to expiration so some priority should of been given in handling the situation but instead we were totally ignored.The way this situation was handled reflects poorly on your services as a dealership and it is clear that you do not value your customers.No matter how good a product is,sales are dependant on customer satisfaction and making your customers feel important.I will not recommend this dealership or brand to anyone in the future.</p>