Bad client service

My car was towed to their premises on Tuesday till today the car is not fixed the management and staff are rude and don't give me feedback on progress of my car,I only get feedback when I call,a staff member by the name of Oliver put the phone down on me more than once, Nicky is not willing to meet the client half way,Deon is not answering his phone, issue escalate to head office still no feedback. As we start the long weekend I am carless and no one cares.