Automall East London - Extremely poor service - Still!

A dash light in our Renault Sandero came on. The manual states that if the light is amber to "drive carefully to an authorised dealer as soon as possible ...". Following the manufacturer's instructions, I called Automall to arrange taking the car in. They offered me a spot a week later but the service department representative said it would "probably be ok to drive the car". This business clearly does not allow for emergency maintenance, the person is clearly not trained correctly and Renault clearly do not manage their service network.

This is a continuation of very poor service from Automall. As other have complained, they require your car all day for a standard service, with a previous car they took 3 days to fix ( under warranty) a well known and documented issue with a Renault Duster , they only provided a replacement car under protest ( it had a passenger door that flew open which I had to tie shut with wire.

and that is why I normally travel to King Williams Town (from East London ) to get decent service. ( See other post)