Appauling Behaviour from Receptionist- disgusting attitude

<p>I received the most appauling and atrocious service from the receptionist Taz Naidoo when I booked my vehicle in for a service this morning. This is not the first time this has happened with this personnel.</p> <p>She is rude and has a stinking attitude. The first incident was when my husband booked our vehicle in for the previous service, he was with 1 friend and both of them were being dropped off at 1 location, she was arrogant and told him that he must not bring people with him next time and that she could not assist with a drop off.</p> <p>I had a similar experience this morning when booking the vehicle in. Once again she bursts into her usual story, telling my husband that she can only do 1 drop off, for myself and she cannot help him. He will need to make an alternative arrangement and she kept asking him to repeat himself continuously in a condescending manner pretending like she was not able to hear him.</p> <p>It seemed as though she had a person vendetta against my husband because this occurred on both accounts.</p> <p>I have serviced my vehicle previously with both Sandton and Woodmead and have never experienced such fabricated stories in my time dealing with both dealerships.I have been a Chevrolet customer for over 3 years, as well as my father for much longer which is where I was introduced to the brand.</p> <p>Both of the branches where always helpful and forthcoming with assistance, doing a drop off for both of us with a smile. This is why I was led to believe that this woman is a poor representation of your brand and are chasing your clientele away.</p> <p>As she is the first point of contact and the face for your dealership, she is a joke to your brand and absolute disgrace speaking to customers in that manner, if you had recorders at the front desk or cameras with sound, you would be able to see the atrocious manner in which she behaved.</p> <p>After reporting this to the service manager Gavin, she walked past my husband and I and laughed.</p> <p>Needless to say, this does not want to make me bring my vehicle to your branch for a third time to receive this disgusting service. I am paying for it and do not need some receptionist with her power trips making me feel like she is doing me or my pocket any favours.</p> <p>My husband is still seething with anger from this morning's incident and would like an apology for her behaviour as well as a written warning for this incident as this is a second offence.</p> <p>If you are not the relevant person to deal with this complaint, kindly forward to your HR or communications department so we can take this matter further.</p> <p>Thank you,<br />Melani</p>