Appalling customer service and technical competence

A rating below 1 would be more appropriate. I would not advise anyone to purchase a vehicle from them or become reliant on them to resolve any issues with your vehicle.

I bought a demo Grand Cherokee overland L from Reeds in August 2023. The flagship Jeep is still under full warranty. The vehicle reported multiple electronic errors and I had it towed in to Reeds Bellville for their support. In short, after 5 weeks without my vehicle, a new main battery, new back-up battery and new starter battery the Reeds team still could not resolve the (original) electronic problems.

I reported the matter to Stellantis (who was very professional and helpful) and instructed my vehicle to immediately be transferred to William Simpson Tokai who is a professional outfit. The WST technician resolved my issue within 10 minutes of looking at my vehicle.

I found appalling Reeds Bellville's technical incompetence, disastrous customer service and communication, and a leadership who until today remains deafeningly silent.

Dr Elroy Goliath