Apaulling customer service at Haval service centre East London

I am deeply disappointed with the poor customer service I received at Haval East London Service Centre. I brought my car in early, arriving before 7 AM, and mine was the first vehicle there. I returned around 2 PM to collect my car and was initially told that it was ready, except for the paperwork, which I patiently waited for.

However, an hour passed, and when I enquired again, I was shocked to find out that my car was still being serviced despite being assured otherwise earlier. I continued to wait patiently, although it was becoming increasingly frustrating to see others, who had dropped off their cars after me, being served and sent home.

By 5 PM, I noticed the service advisor, Jaycee Coetzee, attending to every other customer except me. At one point, he was casually chatting with someone who was said to be his manager, while I was left waiting without any feedback or assistance. When I approached him again, expressing my frustration with the delay and how long I had been waiting, Jaycee’s response was dismissive and disrespectful. He said that his job was to help "everyone at the same time," which I found not only unprofessional but also offensive as a paying customer.

The manager, instead of correcting Jaycee’s behavior, fully supported his dismissive attitude. This was extremely disappointing and showed a complete lack of accountability and respect toward customers.

I am deeply dissatisfied with how Jaycee Coetzee and his manager handled my situation. Their behavior reflects poorly on the Haval brand, and I would like them to be held accountable for their actions. I hope this feedback will be taken seriously, and improvements will be made to ensure no other customer has to endure the same frustrating experience.