Apauling customer service

I am utterly disgusted and disappointed in Action Ford. My girlfriend, bought a Ford Kuga in May this year. Since then it has spent more time in their workshop than she has been able to drive it. Because she wasn’t being take seriously by the staff, she asked me to help. I scheduled a meeting with the dealer principal, Peet Venter, to discuss the matter. My girlfriend and I both went to speak to him in October and expressed that we would like them to buy the car back. This is because she is a sales rep and is out in the road, often in remote areas. And being in a mechanically unreliable car was dangerous for a woman alone. Peet agreed to this and was supposed to offer us a few solutions. Since then, we have sent numerous e mails and phoned many times. He has refused to take my calls or return them. I have left many messages. Their sheer disregard for the customer is appalling. Personally I have lost faith in the brand and would urge anyone wanting to buy a vehicle from this specific dealership to avoid them all together and purchase from another Ford company. Further to this, the salesman Juan, who sold her the car, also said he doesn’t trust the car anymore and that she should trade it in on a new one!!! This was before we asked for the car to be purchased back from us.