Angry customer

I went to buy a part from Reeds Bellville. Only to find out it was the wrong part. I returned it back to them to order the correct one. When I came to collect the right part they told me that they will be charging me 20% handling fee. Fine I took the part and went to the cashier to get my refund as the one I bought was cheaper.

They told me they cannot refund me cash they will reverse the money less the handling fee to my debit card I used to purchase the incorrect part. I asked the cashier how long does it take for my refund to reflect on my account they said it takes 2 -3 days. Up until today I haven't received my money from Reeds. I called them today and they said it can take up to 2 weeks. I find it disgusting because I paid them cash and I wanted my refund immediately. But thought I can wait for 3 days it's fine. Today I get another story.

I am so disguised with this *********** behaviour from Reeds.