An Endless Nightmare

I feel like this dealership does not care about its brand or customers, they display no pride in what they do.

More than a year later, my ongoing struggle with this dealership persists, marking an absolutely horrific experience. Despite discussions with both the Service Manager and Dealer Principal, communication remains lacking, with promises of follow-up unfulfilled or outright ignored. The Service Manager admitted to issues with the car and pledged to provide updates, yet when we approached the Dealer Principal, we were informed that the panelbeater found no faults—a claim contradicted by my own visit to the panelbeater, who confirmed the car's issues. This cycle of back-and-forth has endured for over a year.

During a recent service, my car was held for a week to address its issues, but upon retrieval, no repairs had been undertaken beyond the service itself, leaving me inconvenienced without resolution. Furthermore, a previous directive from a Service Advisor instructed me to take my car to a different panelbeater, with assurances of arrangements made by the dealership. However, upon arrival, I was met with confusion as they had no knowledge of my appointment, and the dealership made no arrangements, leading to wasted time and effort on my part.

On February 20th, during a conversation with the Service Manager, I proposed exploring options to trade in the problematic vehicle for a different one. Once again, assurances were given, yet to this date, no progress or response has been forthcoming.