PD
Pranesh D

1 reviews | Active since Jun 2012

11 Aug 2015, 10:48

Aggrieved and Dissatisfied Customer

I took delivery of my brand new vehicle on Friday, 07/08.2015 only to find out that this is not what I was looking for. I have always been a Nissan fan and when I picked up my vehicle on Friday it had a few accessories important and vital to me absent. I was under the impression the this vehicle would come with a tow bar, side steps, roof rail, cruise control and a multifunctional steering wheel. Upon querying this, the manager told me that these accessories are optional. I was under the impression that these came standard as I have previously owned a Navara with all these accessories. The sales person firstly did not understand my needs and requirements and secondly I was not informed about the option which had all these accessories on them? I was not made aware of the XE/LE differences. The sales person did not quote me on the LE version which had all the accessories I wanted. It seems that the dealer did everything in their power for me to buy the XE option without transparency to what I actually need and want mayve to get rid of stock? As this is a company car I will have to live with this for the next 150000kms before I can get what I always wanted. Truly dissatisfied!

0
Replies (0)