Action Ford Modimolle

Out of pure desperation I'm writing this to get assistance from Action Ford.

We purchased a second hand Mazda from Action Ford Modimolle in July 2021. Three days after delivery of the vehicle the car broke down and we immediately informed the respective sales person. Upon telling him the engine light came on his response was "oh, did it go on?", which is concerning.

The car was collected and taken to Mazda Fourways, after which Action Ford Modimolle collected the car as they were of the opinion that Mazda was taking to long to fix the minor issues of the car.

We were then provided with a courtesy car for the inconvenience caused by selling us a faulty car, which we do appreciate, however after requesting the sales transaction to be canceled, we were informed that due to the fact that they are willing to fix the problem, provided us with the courtesy car and that we knowingly purchased a second hand car they are not willing to cancel.

After 5 months and changing the whole sub-assembly, which is not as minor as initially informed, we still do not have the car. We have stopped receiving feedback and were told that they will be in contact again when the car is fixed.

We are paying the installment and insurance for something that we do not have. It is almost 6 months down the line and the only thing we have received are excuses.

We have absolutely no intention of keeping this vehicle due to the events of the past 6 months and will appreciate assistance from someone who is willing to assist.