Action Ford

Very much disappointed and confused. I took my car for service at Action Ford Louis trichardt and i put all my trust and faith on them as the ford franchise. When i arrive i was told my car is due for timing belt replacement and i agreed as my car is still under warranty and service plan. I was advised to drive back with the car as they still need to order the parts to replaced. I have to drive back home of which its almost 80km drive. After few day they called me to bring the car as all the parts have been delivered. I took another leave day at work to take my car to them. I arrived as early as 6h30 in the morning. They took my car to the workshop and attend it very much early.

As i was still waiting nothing was being said to me until around 14h30 thats when i decided to ask my service advisor as to how far with my car and thats when she started to make follow up and by around 15h00 that's i was told that they wont finish my car i have to leave it they will call me the next day once its ready and mind you it was friday and obviously their next business is monday.

I was very much patient and allowed them to do their job without any pressure from me, i was forced to hike from Louis trichardt to Thohoyandou late around 16h30

The next Monday they didnt call me and i was patient i didnt bother to call, by Tuesday early in the morning they called me to come as my car was ready, i have to take another leave day at work to go and get my car.

The moment i arrived at home, the car started to make some funny noise, i immediately informed my service advisor and she told me to bring the car back. I explained to her that this whole thing is putting my job at risk cause i have to take Unplanned leave and wasting my money because of petrol. They apologized and i understood and take another leave to take my car there and when i arrive they told to leave my car again. I have to hike again from louis trichardt to Thohoyandou.

After 3 days i received a call that my car is ready for collection, another Unplanned leave day to go and collect my car.

When i arrived at home the funny noice started again. Immidiately i informed them again they said i must bring it back again, i was soo hurt in such a way that i refused to return a car and told them it's enough, my time and my petrol is being wasted for nothing.

After a long unhealthy conversation thats where they informed me that they will send a technician to come and check the car and after that it was postponement after postponement until i told them its enough i cant take this anymore and thats enough and thats when on Thursday 25/05/2023 they send the very same technician who knows my problem from day one. Today Monday the 29th i called them and advised to wait for them to call me back with no feedback given and still waiting till now. At the moment i have to use public transportation to work and this is very much confusing and risky as i knock off at 18h00 and its winter. Am still in the dark at the moment. Not knowing how long its going to take.